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The 8888 Hotline operate through any of its communication channels, twenty-four (24) hours a day, seven (7) days a week, from Mondays to Sundays, excluding national holidays and work suspensions
Citizens’ can lodge their complaint, concern, or request to 8888 via calls, text messages and 8888 website.
- Concerns accepted by 8888
The 8888 Center caters to calls and text messages for complaints, grievances, requests and express their needs, perceptions, and aspirations addressed to government agencies, officers, and employees.
A complaint, concern, or request lodged through any of the communication channels shall be referred by the 8888 Center to the appropriate agency within 32 minutes and shall be given a concrete and specific action within seventy-two (72) hours from receipt of the complaint, concern, or request by the proper government agency (GA) or instrumentality (GI), and LGU.
- Information Needed to Create a Ticket
Clients need to provide their basic information for documentation, processing, and verification. At the minimum, this information should include the following data as part of the process: (a) name, (b) address, (c) birth date of the Client, (d) the nature and facts of the complaint, and (e) the client’s contact number and email address. For complaint if the Client wish to remain anonymous, at all times we will respect the Client’s preference for anonymity, however, if the client is requesting for assistance, his/her details will be required.
The personal information of the client and any other person who is the subject of a complaint, concern or request will be kept confidential and will only be used for the purpose of addressing the complaint, concern, or request, and for any follow-through action
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